Store & privacy policy

Effective date: 01.08.2026
Last updated: 01.08.2026

Welcome to Lust Not Lost. This Store & Privacy Policy explains how we operate our online shop, how we handle orders and customer communications, and how we collect, use, and protect personal information when you visit our website or purchase from us.

By using this website, placing an order, submitting an inquiry, or otherwise interacting with us, you acknowledge that you have read this Policy.

1. Who We Are

Lust Not Lost is an online store and curatorial platform offering artworks, editions, objects, and related collectible pieces.

For the purposes of applicable data protection law, the data controller is:

FABRIC B5 SRL
CLUJ-NAPOCA,  ROMANIA

[email protected]

2. What This Policy Covers

This Policy covers:

• use of our website;
• purchases made through our store;
• inquiries submitted through our contact or product inquiry forms;
• customer service and after-sales communication;
• data collected for store administration, security, analytics, and legal compliance.

3. Information We Collect

We may collect the following information:

Information you provide directly

• name;
• billing address;
• shipping address;
• email address;
• phone number;
• order details;
• any information included in inquiries, emails, forms, or messages.

Transaction and store information

• products purchased;
• order value;
• payment status;
• shipping method;
• refund or return information;
• communication history related to your order.

Technical and usage information

• IP address;
• browser type;
• device type;
• operating system;
• referral source;
• pages viewed;
• browsing behavior on our site;
• cookie and session data.

Payment information
We do not store full payment card details ourselves. Payments are processed through third-party payment providers, who handle payment data under their own privacy and security obligations.

4. How We Use Your Information

We use personal information to:

• process and fulfill orders;
• arrange shipping and delivery;
• communicate with you about an order or inquiry;
• manage returns, refunds, complaints, and support;
• maintain store records and internal administration;
• detect fraud, unauthorized activity, or misuse;
• improve the website, store experience, and product presentation;
• comply with accounting, tax, legal, and regulatory obligations;
• send newsletters or marketing communications where permitted by law or where you have consented.

5. Legal Bases for Processing

Where GDPR or similar laws apply, we rely on the following legal bases:

• contract — where processing is necessary to fulfill an order or respond to a purchase-related request;
• legal obligation — where we must keep records or comply with tax, accounting, fraud-prevention, or regulatory requirements;
• legitimate interests — for reasonable business operations, website security, store management, and service improvement;
• consent — for marketing communications and certain cookies or tracking technologies, where consent is required.

6. How We Share Information

We may share personal information only where reasonably necessary with:

• payment service providers;
• shipping, courier, and logistics providers;
• website hosting and infrastructure providers;
• email, CRM, form, analytics, and software providers;
• accountants, legal advisers, or professional consultants;
• regulators, tax authorities, law enforcement, or courts where required by law.

We do not sell your personal information.

7. International Data Transfers

Because we may use international service providers, your personal data may be processed in countries outside your own jurisdiction or outside the European Economic Area.

Where required, we take reasonable steps to ensure such transfers are protected through appropriate safeguards, including contractual protections or other lawful transfer mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for:

• order fulfillment;
• customer support;
• accounting and tax obligations;
• fraud prevention and dispute handling;
• legal and regulatory compliance;
• legitimate operational needs.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Cookies and Similar Technologies

We use cookies and similar technologies to:

• keep the store functioning properly;
• remember session and user preferences;
• understand how visitors use the website;
• improve store performance and user experience;
• support marketing or analytics where applicable.

You can manage cookies through your browser settings and, where available, through our cookie consent tool.

10. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you updates about new works, releases, artist features, or editorial news.

You can unsubscribe at any time by:

• clicking the unsubscribe link in an email; or
• contacting us at [marketing/privacy email].

11. Your Rights

Depending on your location and applicable law, you may have the right to:

• access your personal data;
• correct inaccurate data;
• request deletion of your data;
• restrict certain processing;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request portability of certain data;
• complain to a supervisory authority or regulator.

To exercise your rights, contact us at:
[privacy email]

We may need to verify your identity before responding to certain requests.

12. Store Security

We take reasonable technical and organizational steps to protect personal information and maintain the security of our store. However, no website, transmission method, or storage system can be guaranteed completely secure.

13. Third-Party Services and Links

Our website may include links to third-party websites, payment tools, social media platforms, or embedded services. We are not responsible for the privacy practices, content, or policies of those third parties.

We encourage you to review their own policies before providing information.

14. Children

Our store is not intended for children under the age of [AGE], and we do not knowingly collect personal data from children.

15. Order-Related Communications

When you place an order or submit an inquiry, we may contact you regarding:

• order confirmation;
• shipment and delivery;
• payment issues;
• authenticity, framing, or availability details;
• returns, refunds, or customer support;
• operational matters related to your purchase.

These communications are considered part of the service we provide and are not marketing communications.

16. Changes to This Policy

We may update this Store & Privacy Policy from time to time to reflect legal, operational, or technical changes. The updated version will be posted on this page with a revised date.

17. Contact

For any questions regarding this Policy, your order, or your data, please contact:

[Legal business name]
[Registered address]
[Customer service email]
[Privacy email]